Frequently Asked Questions
Everything you need to know about COLD CULTURE™ style and service.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but usually range from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic exchange or refund.
How do I know which size to choose?
Most of our pieces feature a signature oversized fit. We recommend checking the specific size guide located on each product page to find your perfect measurements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my COLD CULTURE™ garments?
To preserve the quality of the fabrics and prints, we recommend washing items inside out on a cold cycle and hanging them to air dry. Avoid using bleach or tumble drying.
Do you restock sold-out collections?
We pride ourselves on exclusivity. While core essentials may be restocked, most limited edition drops are one-time releases. Sign up for our newsletter to stay notified about potential restocks.